Dynamics 365 Customer Voice Workshop

Workshop designed to capture your customer feedback and accelerate time-to-capture by using our collection of templates in Customer Voice module.

In full-day online workshop we will cover Dynamics 365 Customer Voice application, followed with some examples how it can be used.

At the end of this workshop, participants will learn how to communicate and collect feedback from your customers via Customer Voice app and receive a wider perspective on what is possible and where Customer Voice can be used.

Agenda:

• Dynamics 365 Customer Voice Fundamentals

• Introduction to Customer Voice

• Introduction to Power Flow

• Customer Voice demo with surveys and power flow

• Customer Voice reporting insights

• Dynamics 365 Customer Voice connection to Dynamics 365 App family

Deliverables

At the end of the day, you will be able to:

• Get a better understanding of Customer Voice Application

• Learn how to setup, design and send Surveys to collect feedback

• Understand Customer Voice reporting area

• Get a better understanding of integration capabilities of Customer Voice and Power Platform